Cancellation Policy
- You may cancel your order free of cost from My Orders while the status is Order Placed, Confirmed, or Packed.
- Once the order is marked Shipped, cancellation is not available.
- After delivery, only the Return Policy below applies (not cancellation).
Return Policy
Returns are accepted only if all conditions below are followed. Incomplete requests will not be approved.
After receiving the product, it is compulsory to record a complete and continuous Unboxing Video (start from sealed package opening). Upload this video on our website from My Orders when you request a return. Without a valid unboxing video upload, the return will not be accepted. Max size: 100 MB (MP4 / MOV).
If return is approved, you must pack and courier the product yourself to our manufacturing / verified return address. Shree Vastra does not arrange return pickup. Courier / shipping charges for the return parcel are borne by the customer.
When you can return
- Return request must be raised within 7 days of delivery from My Orders.
- Allowed only if:
- You received a different product from what you ordered
- Product is defective or damaged
- Size or fit issue (applicable for Shirts & Kids Kurta)
- Product must be returned in original packaging, with all tags and included items intact and unused.
How to start a return
- Contact our Customer Care Executive on WhatsApp / call first, or submit a return request from My Orders.
- Share your Order ID, issue details, and upload the Unboxing Video on the website (My Orders → Request Return).
- Wait for approval from Customer Care. Do not ship the parcel before approval.
- After approval, send the product only to the Verified Return Address shared by Customer Care (manufacturing address).
- We are not responsible for products sent to any other address.
After we receive the parcel
- Our team will do product inspection and quality check.
- If approved, the refund amount will be paid via GPay / UPI on the number you provide.
- If rejected (missing video, used product, wrong address, etc.), the product may be sent back as per discussion with Customer Care.
Return process (summary)
Contact Customer Care → Get Return Approval → Self-ship to Verified Return Address → Inspection → Refund via GPay
Verified manufacturing / return address
Plot No. A/1, 1st Floor, Navjivan Ind. Soc., Sosyo Circle, Surat - 395017
Always confirm the exact return address with Customer Care before dispatching the parcel.
Customer Care
📞 +91 82400 03517
For cancel / return help, WhatsApp or call our Customer Care Executive.
Email: shreevastra@gmail.com